Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
tony is my beloved grandfather and B. is my grandmother (Beatrice) who was a seamstress. She and I have never met, but I know she was was my guiding hand when I was teaching myself how to sew.
You should absolutely love your tony B. purchase. In case perchance you don’t, please contact me within 7 days of receipt of package for returns and exchanges. Items must be received back within 14 days of return request. Items must be received unused and in the original condition. Changed your mind all together? Cancellations accepted within two days of purchase.
Whilst my current line keeps me busy with production and order fulfillment, I will often get custom requests. Have one? Shoot me a query and let’s see if we can make something happen...
Each bag is handcrafted to order. Lead times noted in each listing. If anything should impact estimated delivery time I will contact you immediately upon receipt of order.
Free shipping always. Buyers responsible for shipping costs on returned items.
I often receive wholesale queries through Etsy. If you are a licensed shoppe owner interested in featuring the tony B. line please message me with your request.
I will only and always communicate through Etsy messages. Your contact information, shipping and billing address are used only to fulfill your order. Under no circumstances is your personal and order information shared with any additional parties.
I chose to work with raw leather because of the type of bag it creates, loose and pliable allowing the true nature and aroma of the leather to express itself. My other goal was to minimize landfill waste that would result from using fabric liners. Often this type of leather will "shed", but will become less over time. Please keep this in mind when considering your tony B. purchase.